Order Handling

Once your order is placed, we’ll send a confirmation email and begin preparing your items which are to be shipped from our international warehouse. Most orders are packed within 1–2 business days (Mon–Fri). When your parcel ships, you’ll receive a tracking link by email. Typical U.S. delivery windows are 2–4 business days after dispatch. Harper Los Angeles uses local carriers for last mile delivery on all orders.

Possible Delays

If your package hasn’t arrived after the full processing and shipping window, please allow an extra 2 working days. Use your tracking link to check progress. If it still hasn’t arrived, contact us at support@harper-losangeles.com and we’ll assist.

Delivery issues

If tracking shows delivered but you cannot locate the package, contact us within 7 days at 
[support@harper-losangeles.com].

Cancelling an Order

Need to cancel? Email support@harper-losangeles.com as soon as possible. We can cancel only if the order hasn’t entered processing or shipment preparation.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email photos and your order number to support@harper-losangeles.com. We’ll review promptly and arrange a replacement or the correct item.

If tracking shows delivered but you cannot locate the package, contact us within 7 days at 
[support@harper-losangeles.com].

Business Information

Harper Los Angeles is a US-based apparel brand created by LTS Commerce LLC, a US based entity that owns multiple stores across the United States. 

Registered office (mailing only): 30 N Gould St Ste [Suite], Sheridan, WY 82801 

Returns processing: From our International Warehouse (See Returns Page)

Support hours: Mon–Fri, 9:00am–8:00pm EST 
Phone: +1 +1 307 310 5533 · Email: support@harper-losangeles.com

Notes: 
● Our registered office is not a retail storefront.
● All orders are processed and shipped from our International operations location. (See Returns Page)
● We design, source, and quality-check every style before it goes live.